Refund policy

Last Updated: June 2026

Thank you for shopping with Aura bloom. We want you to be satisfied with your purchase. Please read our policy below regarding returns, refunds, and exchanges.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be in the original packaging.
Include proof of purchase or order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Personal care or hygiene products that have been opened or used.
Gift cards.
Personalized or custom-made items.
Downloadable digital products.
Clearance or final sale items.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number.
Photos of the item.
Photos of the packaging if applicable.

We will review the issue and provide a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless: