Contact information
We’d Love to Hear From You
Have a question about your order, shipping, returns, or one of our products? Our support team is here to help.
Customer Support
📧 Email: roseopoku2002@gmail.com
⏰ Response Time: We typically respond within 24–48 business hours.
Order Support
When contacting us about an order, please include:
- Your full name
- Order number
- Email address used for the purchase
- A brief description of your issue or question
This helps us assist you more quickly.
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: 9:00 AM - 9:00 PM (EST)
Frequently Asked Questions
Where is my order?
Once your order has shipped, you will receive a tracking number by email.
Can I cancel my order?
Orders may be canceled within 12 hours of being placed. After processing begins, cancellations may not be possible.
How do I request a return or refund?
Please email us with your order number and details about the item. We will guide you through the process.
Contact Form Message
You can also use the contact form on our website and include:
- Name
- Email Address
- Order Number (if applicable)
- Message
Thank you for choosing Aura Bloom. We appreciate your business and look forward to assisting you.
Aura Bloom
Newark, New Jersey, USA
Email: roseopoku2002@gmail.com